Admin FAQ

What is my role?

As a Community Administrator you are responsible for defining and managing Health and Access guidelines for Members of your Community

What are Community Guidelines?

Community Guidelines encompass all the information Community Administrators share with their Members to manage the responsible reopening of their communities. Community Guidelines include Health Guidelines and Access Guidelines.

What are Health Guidelines?

Health Guidelines include local recommendations for individual Members on how to stay healthy and/or how to keep their communities safe. Community Administrators can provide specific health advice for all different Member Health Status levels, from recommendations for Members with no known risk of having COVID-19 to recommendations for Members with symptoms, exposure or who have actually tested positive for COVID-19. Health Guidelines can be highly specific to each community, with local healthcare provider phone numbers or local addresses for testing facilities if available.
These guidelines can be updated any time through the Admin Console to provide Members of the community with the most up to date information. Updates to community guidelines are refreshed on the CVKey App for Members as soon as they are published.

What are Access Guidelines?

"Access Guidelines establish what and how different places in the community are eligible to reopen and which Member Health Status levels are eligible to access these places. Access Guidelines allow Community Administrators to define rules for individuals accessing places and individuals operating places that are eligible to reopen. These rules can include standard parameters like the need to use face covering or maintain social distancing, as well as free text information for more nuanced recommendations.
These guidelines can be updated any time through the Admin Console to provide Members of the community with the most up to date information. Updates to community guidelines are refreshed on the CVKey App for Members as soon as they are published."

What are the Types of Places included in the Access Guidelines?

CVKey maintains a master list of generic places that can be relevant to any organization and community. These include places like Bars, Restaurants, Places of Worship, Gyms and Fitness Facilities, etc. CVKey can update the master list of generic places to include other types of places relevant to your community.
However, we recommend keeping the place types as generic as possible. This is because, based on their Health Status level, eligible Members of the Community will need to generate a [[CVKey Pass]] for each place type enabled in your Access Guidelines.
Please submit a request through https://support.cvkey.org/ to add places to the master list. We'll review your request to make sure it's in line with our internal goal of maintaining an exhaustive and unambiguous list of place types.

Can the parameters in the Access Guidelines be tailored to my community?

Yes. You can enable or disable the different parameters listed in the Access Guidelines. For instance, if wearing gloves is not relevant for Members accessing a particular type of place simply disable the “Wear Gloves” parameter in the Access Guidelines and Members will not be shown this information.
If you need additional parameters currently not listed in CVKey please submit a request through https://support.cvkey.org/

What does it mean to publish Community Guidelines?

You can edit Community Guidelines at any time. Community Details, Health Guidelines and Access Guidelines can all be edited by Community Administrators. However, in order for your edits to be updated on the CVKey App you’ll need to publish these changes. This extra step is important to help you review the information you are showing Members before their App is updated.
The process is simple: Whenever you make and save a change, you’ll see a yellow indicator on the left sidebar with the word “Draft”. After you review and approve your updates, click on the “Draft” indicator. This will take you to another screen where you’ll be asked to “Publish your updates”.

Who has access to the Admin Console?

Each Organization can specify which users can have access to the Admin Console.
At this stage, users of the Admin Console can only be added/managed by CVKey Support through our back office tools. An initial list of users will be collected before provisioning your account. But you’ll be able to manage this list with the help from our support team.
In the near future, the Admin Console will allow you to manage users directly through its user interface.

What roles and permissions can users of the Admin Console have?

"At this stage all users of the Admin Console have the same level of permissions to view and edit Community Guidelines.
In the near future, the Admin Console will allow you to assign specific roles and permissions to different users directly through its user interface."

Can there be multiple Admins for a Community?

Communities are set up under Organizations. For instance, a University with multiple campus locations across different States or Counties could have a single CVKey account with separate communities for each of those campus locations.
Each Community is unique, and can only be managed by a single Organization.
The phrase Community Administrator describes the role of the Organization that is responsible for defining Health and Access Guidelines for its members.
But a single Organization can have multiple users, each with individual user accounts, responsible for operating the tools to edit and publish Community guidelines.

What is a Health Status Manager?

The Health Status Manager is an individual authorized by the Community to update the Health Status of a Community Member. After completing the Symptom Checker, Members of the Community who have tested positive for COVID-19 or are likely to have COVID-19 will be asked to contact a Manager to get their status updated once they recover or are cleared from COVID-19 risk respectively.
Health Status Managers have a dedicated tool to perform the Health Status update function in the community where they’ve been authorized. They do not have inherent permission to access the Admin Console. Only individuals created as both Admin Console users and Health Status Managers can access both tools for a particular community.

How can the Community authorize Health Status Managers?

At this stage, Health Status Managers for a particular community can only be added/managed by CVKey Support through our back office tools.
In the near future, the Admin Console will allow you to invite Health Status Managers directly through its user interface.

Can I contact support via the Admin Console?

Yes. You'll see a link to contact support on the left sidebar of the Admin Console. You can also reach us directly via https://support.cvkey.org/

How do I login to the Admin Console?

Visit https://admin.cvkey.org/ and enter your email and password credentials. Only users who have been invited by their Organization will be able to access their Admin Console.
At this stage, upon provisioning the user account, the user will receive an email with instructions to log into their account.
In the near future, CVKey will enable Organizations to integrate their Active Directory of users and enable Single Sign On (SSO).

Can I login to the Admin Console from my phone?

The Admin Console is accessed via web browsers, ideally Chrome or Firefox. It has been optimized for laptops and desktops, not for mobile devices. You can still access the Admin Console from your phone but the experience will be sub-optimal.